Terms of Use

1.1 These Terms of Use apply to the use of the ShiftLoad web app at shiftload.app (the "Service"). The Service is provided by:

1.2 Any conflicting terms of the user don't apply.

1.3 The contract language is English.

2.1 ShiftLoad is an app for two partners who share a household. They can record daily how teamwork felt ("Great Team" or "Survival Mode"), see each other's check-ins and receive an automatically generated weekly report with a team score and tips.

2.2 The Service is a digital service. It's provided as a web app that can be installed on your home screen.

3.1 You must be at least 18 years old and have full legal capacity to use ShiftLoad.

3.2 The Service is intended for private, non-commercial use.

3.3 The contract for the free use of the Service is concluded when you complete registration and confirm your email address.

3.4 You must provide accurate information and keep your password secret. Each account is for one person only.

4.1 A household consists of a maximum of two members. One member creates the household and shares an invite code. The other joins with that code.

4.2 Check-ins and weekly reports of a household are visible to both members. Only invite people you want to share this information with.

4.3 If either member deletes their account, the household is dissolved. All shared check-ins and weekly reports are then permanently deleted for both members. Neither member keeps access to the shared history. The other member is notified by email, keeps their own login and can create or join a new household.

5.1 Each new household can use all features free of charge for 14 days. No payment details are required.

5.2 The trial ends automatically. There is no automatic charge and no automatic conversion into a paid subscription. After the trial, the app is locked until a member of the household purchases Premium.

6.1 Premium is available as:

• Monthly plan: 4.99 € per month
• Annual plan: 39.99 € per year

Prices are final prices including VAT, where applicable. One subscription covers both members of a household.

6.2 Seller and payment. Premium subscriptions are sold and billed through Link, a service of Stripe ("Link"), which acts as reseller (merchant of record). Link's terms (the Sold Through Link Terms, https://link.com/terms) also apply to the purchase and payment. ShiftLoad provides the Service.

6.3 Fees are charged in advance at the start of each billing period.

6.4 Term and renewal.

• Monthly plan: The subscription runs for one month and renews automatically by one month at a time until cancelled. You can cancel at any time, effective at the end of the current billing month.
• Annual plan: The subscription has an initial term of 12 months. If you don't cancel before the end of the initial term, it continues for an indefinite period. After the initial term you can cancel at any time with one month's notice. Because the annual fee is charged in advance, we refund the share of the prepaid fee for the period after the cancellation takes effect, on a pro-rata basis.

6.5 How to cancel. You can cancel:

• via the "Cancel contract" button at shiftload.app/cancel (no login required),
• in your Link account at link.com or through the subscription management link in the app, or
• by email to support@shiftload.app.

You receive a confirmation of your cancellation by email.

6.6 After cancellation, Premium remains active until the end of the paid period. The household is then locked again. Your data remains stored according to our Privacy Policy, so you can resume later.

6.7 Price changes. We may change prices for new subscriptions at any time. A price change applies to an existing subscription only if you agree to it. If you don't agree, we may terminate your subscription with one month's notice at the end of a billing period.

7.1 Consumers have a statutory right of withdrawal. Details are in our Right of Withdrawal notice at shiftload.app/withdrawal. You can withdraw easily via the withdrawal function at shiftload.app/cancel.

7.2 If you requested that Premium starts during the withdrawal period, you must pay a pro-rata amount for the period until you withdraw.

Refunds are handled by Link in accordance with Link's refund policy and your statutory rights. Your statutory rights remain unaffected in all cases. If you were charged by mistake, for example because you meant to cancel, contact support@shiftload.app within 7 days of the charge and we'll help you get a refund.

9.1 Weekly reports, team scores and tips are generated automatically by artificial intelligence (Google Gemini) based on your check-ins. They may be incomplete, inaccurate or unsuitable for your situation.

9.2 ShiftLoad is a self-help and organisation tool. It is not therapy, couples counselling, medical, psychological or legal advice, and doesn't replace professional help.

9.3 If you or someone in your family is in crisis or in danger, contact local emergency services immediately (EU: 112). In Germany you can reach the Telefonseelsorge free of charge, around the clock, at 0800 111 0 111 or 0800 111 0 222.

You must not:

• misuse the Service or use it for unlawful purposes,
• attempt to access other users' data or interfere with the Service's security or operation,
• use automated means (bots, scrapers) to access the Service,
• share your account with others or resell the Service.

11.1 We aim to keep the Service available at all times, but we can't guarantee uninterrupted availability. Maintenance, technical problems or circumstances beyond our control may cause interruptions.

11.2 We may further develop the Service. We will only make changes that significantly impair features you pay for if they are reasonable for you, and we'll inform you in good time. In that case you may terminate the subscription with immediate effect and we'll refund prepaid fees on a pro-rata basis.

12.1 We are liable without limitation:

• for intent and gross negligence,
• for injury to life, body or health,
• under the German Product Liability Act, and
• where we have given a guarantee.

12.2 In cases of slight negligence, we are only liable for breach of an essential contractual obligation, i.e. an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In such cases our liability is limited to the foreseeable damage typical for this type of contract.

12.3 Otherwise, liability for slight negligence is excluded.

12.4 For the free trial, we are liable only for intent and gross negligence, without prejudice to clause 12.1.

13.1 We may terminate free accounts with two weeks' notice.

13.2 Both parties may terminate for good cause without notice. Good cause for us exists in particular if you seriously or repeatedly breach clause 10. In that case we may also temporarily suspend your access.

13.3 Inactive accounts are deleted as described in our Privacy Policy.

We process personal data in accordance with our Privacy Policy at shiftload.app/privacy.

We will inform you of changes to these Terms by email at least six weeks before they take effect. Changes that affect the main obligations of the contract only apply if you agree. If you don't agree, the previous Terms continue to apply, and both you and we may terminate the contract with one month's notice.

16.1 These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law doesn't deprive you of the protection of the mandatory consumer protection provisions of the country where you have your habitual residence.

16.2 If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Köln, Germany.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

If any provision of these Terms is or becomes invalid, the remaining provisions remain unaffected.